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Common queries answered

Frequently asked Questions

In stock items are dispatched within 3 working days. As a small company our number one aim is the satisfaction of our customers and we will dispatch items as soon as possible.

Unused products can be returned to us for a full refund, products which have been opened are not eligible for a refund.  Postage costs for the delivery or return of an item are non refundable.  If you change your mind, and the item has not yet been dispatched you can cancel at no cost.  Please contact us for a returns authorisation code before sending any item back to us.

In order to dispatch rapidly all orders are automatically booked into our courier system, it is not possible to change an address once the order has been replaced.  Sorry.

Please visit the tracking section of your Account Area.

Please contact us via the Contact us page, via our social media or call us.

Currently we only dispatch to the United Kingdom.

Yes, normally we dispatch each order when all items are in stock.  If your order is urgent please indicate this on your order and we will do our best to assist. 

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