Customer Help

If you need our help, just reach out.

Common purchase queries answered

Orders and Shipping

In stock items are dispatched within 3 working days. As a small company our number one aim is the satisfaction of our customers and we will dispatch items as soon as possible.

You can create your account by selecting the ‘My Account’ Section of our site and following the Registration instructions.  If you would like to apply for a Trade Account please contact us for more information.

In order to dispatch rapidly all orders are automatically booked into our courier system, it is not possible to change an address once the order has been replaced.  Sorry.

Please visit the tracking section of your Account Area.

Our payment systems, Stripe or Paypal may offer you the opportunity to save your card details, however we will never see these details.

Currently we only dispatch to the United Kingdom.

Yes, normally we dispatch each order when all items are in stock.  If your order is urgent please indicate this on your order and we will do our best to assist. 

If you need to swap an item

Returns and Exchanges

Unused products can be returned to us for a full refund, products which have been opened are not eligible for a refund.  Postage costs for the delivery or return of an item are non refundable.  If you change your mind, and the item has not yet been dispatched you can cancel at no cost.  Please contact us for a returns authorisation code before sending any item back to us.

We are very sorry, please get in contact with us so we can make it right.

Sorry for the delivery issue.  Please contact us so we can make it right.

Full return details will be provided once our returns authorisation has been processed.

Please contact us via the Contact us page, via our social media or call us.

If you wish to change or add to your order please contact us within 12 hours of placing your order. After this time it will not be possible to make changes to the order.

Yes, on some items, the website will allow you to order on items where this is possible.