Customer help
Need a hand? Start here.
Answers to the questions we hear most often, plus a direct line to the EpicZebra team when you need something more specific.
Order question, product advice or something not quite right? Tell us what you need and we’ll point you in the right direction.
Use the contact form →View account and order information.
Dispatch, tracking and delivery questions.
What to do if something needs to come back.
Ask before you buy if you are unsure what fits.
Common questions
Help without the hunt.
Open a question for the detail. If your situation is different, the contact form is directly below.
Orders
Orders & delivery
How quickly will my order be dispatched?
In-stock items are dispatched as quickly as possible and may take up to three working days. Where an item has a longer lead time, we’ll advise you as soon as we can.
Can I change my delivery address?
Please contact us immediately. Once an order has been booked into the courier system, changing the delivery address may no longer be possible.
How do I track my order?
Check your account and dispatch emails for the latest order information. If the tracking information is unclear, send us your order number and we’ll help.
Do you deliver outside the UK?
EpicZebra currently dispatches orders within the United Kingdom.
Will everything arrive together?
Some orders may arrive in more than one delivery, particularly where products are fulfilled from different locations.
After delivery
Returns & problems
I need to return something — what should I do?
Contact us before sending anything back. We’ll confirm the appropriate return instructions and any information we need from you.
My order arrived damaged or incorrect.
Tell us as soon as possible using the form below. Include your order number and a clear description of the problem so we can put it right.
Can I change or cancel an order?
Contact us straight away. We’ll help where we can, but once fulfilment or courier processing has started it may no longer be possible to make changes.
Can I order an item that is currently unavailable?
Some products can still be ordered when temporarily unavailable. The product page will show this where it is supported; otherwise contact us and we can check.
Who handles my card details?
Payment details are handled securely by the payment provider used at checkout. EpicZebra does not receive your full card details.
Still need us?
Send us a message.
Give us enough detail to understand what you need. If your question is about an order, include the order number; for product advice, include the product name or SKU if you have it.